Question 1

How do I use my gift card?

Accepted Answer

A gift card can be redeemed at moveat.co or in the Moveat app. Select the desired event, press "buy ticket" and then "use gift card". Moveat gift cards can be used at most Moveat events with the exception of Moveat Limited where alcohol is included in the price. Only one gift card may be used per purchase, and gift cards cannot be combined with other Moveat discount codes.

Question 2

Does the recipient need the Moveat app?

Accepted Answer

No, the recipient does not need to have the Moveat app or an account to use a gift card. As the buyer, you can either give them the digital gift certificate you receive at the time of purchase, or send the gift card via the Moveat app. You can always find your purchased and received gift cards (with their current balances) under the profile tab in the app.

Question 3

I would like an analogue gift certificate!

Accepted Answer

The minute you complete your purchase, we will email you a nice gift card that you can print.

Question 4

How do I send the gift card to someone?

Accepted Answer

AnalogueThe minute you complete your purchase, we will email you a nice gift card that you can print.DigitallyIn the Moveat app, you can easily send the gift card to whoever you want. If you send the gift card to someone who has a Moveat account, the gift card will appear under the "Gifts" tab in the recipient's Moveat app. If the recipient does not have a Moveat account, the gift card will be dormant at the recipient's email address. As soon as the person creates a Moveat account with the email address, the gift card will appear in the person's Moveat app. You as a buyer can transfer the gift card to another person or another email address at any time.

Question 5

How is a gift card delivered?

Accepted Answer

The gift card is delivered as a gift certificate to your email. If you have a Moveat account, the gift card is also delivered to your Moveat app and you can find it under the "Gifts" tab. Just make sure to use the same email address when purchasing as you use in the app. From the app, you can easily send the gift card to whoever you want.

Question 6

How long is a gift card valid for?

Accepted Answer

A gift card is valid for 24 months. Unfortunately, it is not possible to extend the validity period. However, it is fine to book a Moveat experience that occurs after the expiry time, as long as the booking is made before the gift card expires.

Question 7

Where can I see the balance of my gift card?

Accepted Answer

Navigate to the profile tab in your Moveat app. Under Gifts you will find your gift card and its current balance. Can't find the gift card in your app? Please ask the buyer to transfer it to you via their Moveat app.

Gift card

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